AIATS Insights
Technical notes, implementation lessons and production playbooks for ServiceNow, AWS and enterprise AI.
Agents Classic enters maintenance mode with new-customer cutoff from 30 July 2026. Use this playbook to inventory, dual-run and cut over to Amazon Bedrock AgentCore without a big-bang outage.
Otto unifies Now Assist, Moveworks and AI Experience into one work-completion front door. Here is a practical UK checklist for pilots, Control Tower governance and 60-day sequencing.
How ServiceNow AI Search powers enterprise search and generative answers — and how to connect knowledge, service catalogue and agent workflows without creating ungoverned AI sprawl.
What actually works in production for ServiceNow Now Assist and agentic ITSM — L1 deflection, incident enrichment and change assistance — with guardrails UK enterprises should enforce.
Why CSDM 4/5 is foundational for Now Assist, AI agents and reliable service mapping — practical guidance for UK enterprises improving CMDB quality without a big-bang remodel.
How UK teams use ServiceNow Build Agent for app and Fluent-assisted development — safe patterns with the ServiceNow SDK, Git review gates and what never to automate unattended.
Regulated UK organisations need Retrieval-Augmented Generation that is accurate—and governable. This guide combines Bedrock Knowledge Bases, Guardrails, audit patterns and responsible AI practices into one operating model.
A practical guide to AI Agent Studio on ServiceNow — defining outcomes, skills, data access and guardrails so UK teams can ship agentic workflows that survive security, CAB and audit.
How UK enterprises connect Claude, Copilot and custom agents to ServiceNow via Model Context Protocol — with least privilege, audit trails and production-safe tool design for Yokohama and Australia-era platforms.
Amazon Nova models on Bedrock offer strong price-performance across Micro, Lite, Pro and multimodal variants—with EU (London) availability for key understanding models. Here is a practical decision guide for UK cloud estates balancing cost, latency and quality.
Bedrock Agents go beyond single-turn chat: they plan multi-step tasks, call tools and orchestrate workflows. This article contrasts chatbot UX with production agent patterns UK teams can ship safely.
Model Context Protocol (MCP) is becoming the enterprise standard for how agents discover and call tools. On AWS, AgentCore Gateway turns APIs and Lambdas into governed MCP endpoints—here is how UK ops and platform teams should adopt it.