ServiceNowDevelopment11 min readPart 4
Governing code-first ServiceNow: environment tiers, AI-agent guardrails and when to stay native
Code-first ServiceNow only works if the guardrails are as deliberate as the tooling. This part sets out environment tiers, an AI agent access model where agents work in LAB, PDI and DEV but never touch PROD without human approval, secret handling, audit evidence, and a balanced guide to when Fluent is right and when native ServiceNow development is the better tool.
