AIATS Insights
Fresh technical notes, implementation lessons and troubleshooting advice for ServiceNow, AWS and enterprise technology.
Expert analysis on ServiceNow, AWS, AI Agents, and enterprise technology trends shaping the future of IT operations.
A practical guide to CSDM 5.0, product-centric service modelling and the questions Australian ServiceNow teams should ask before changing their CMDB.
A practical guide to CSDM 5.0, product-centric service modelling and the questions Australian ServiceNow teams should ask before changing their CMDB.
Ali Qaiser
CSDM
Discover how to efficiently integrate third-party tools with your ServiceNow platform using an MCP Server setup. Enhance your enterprise IT operations with streamlined data flow and robust capabilities.
Covers the Workflow Data Fabric, Now Assist for ITOM with predictive event correlation, AI-powered process mining, and four new industry-specific AI models.
The technical distinction between generative AI and agentic AI, with a real multi-agent incident resolution example using 5 coordinated agents.
Generative AI inside ServiceNow is quietly dismantling the traditional IT helpdesk model. Here's what that means for UK businesses.
Bedrock architecture, Automatic and Human Evaluation, RAG evaluation metrics, Guardrails policy enforcement, and AIATS's 6-step model selection framework.
Cloud overspend has become a silent crisis. We unpack the FinOps framework and the specific AWS tools helping organisations reclaim control.
The perimeter is dead. In 2025, the organisations that aren't breached treat every user, device, and connection as a potential threat.