AIATS Insights · Topic
Building, governing and running AI agents and automation in the enterprise.
AI Gateway GA (10 Sep 2026) inside AI Control Tower enforces MCP connections with OAuth 2.1, tool-level governance, and block-not-mask sensitive-data controls. A UK Steward CAB checklist for production.
AI Control Tower Aug/Sep 2026 adds runtime observability and LLM-as-a-judge evaluations (including Traceloop for external agents). UK Steward playbook: Zurich P11 / Australia P4+, managed inventory, Trace Collectors vs SDK, Monitor dashboard — not Kill Switch.
From 9 Jul 2026, OOTB Now Assist / Otto skills switch to third-party model defaults with each store app update. UK estates need an AI Control Tower allowed-provider gate, CAB dual-run evidence and a Now LLM retirement plan — before Assists look fine and skills are blocked.
September 2026 reimagines AI Agent Studio with guided build, Advisor and side-by-side test. UK gate: Zurich P13+/Otto 9.0.8+, CAB, GDPR, sn_aia.admin, Prime/Pro Plus and human-in-the-loop.
OpenAI GPT-6 Astra is GA on Amazon Bedrock with 1M context and computer/browser use. Use this UK checklist — IAM, Guardrails, evals and allow-lists — before you promote it under AgentCore.
Australia turns AI Control Tower into an enterprise command centre for agents, prompts and MCP — with AI Gateway enforcement and kill switches. Here is how UK teams should roll it out without freezing delivery.
AWS's September 2026 pattern wires Amazon Bedrock AgentCore Evaluations into GitHub Actions so PRs fail when agent quality regresses. Here is the UK-ready auth, threshold and evaluator checklist.
Agents Classic enters maintenance mode with new-customer cutoff from 30 July 2026. Use this playbook to inventory, dual-run and cut over to Amazon Bedrock AgentCore without a big-bang outage.
Otto unifies Now Assist, Moveworks and AI Experience into one work-completion front door. Here is a practical UK checklist for pilots, Control Tower governance and 60-day sequencing.
A practical guide to AI Agent Studio on ServiceNow — defining outcomes, skills, data access and guardrails so UK teams can ship agentic workflows that survive security, CAB and audit.
Bedrock Agents go beyond single-turn chat: they plan multi-step tasks, call tools and orchestrate workflows. This article contrasts chatbot UX with production agent patterns UK teams can ship safely.
Amazon Bedrock AgentCore gives UK enterprises a production path for AI agents—runtime isolation, gateway tooling, memory, identity and policy—without rebuilding platform plumbing. This guide sets out what to implement first so pilots become governed, auditable services.