AIATS Insights · Topic
Reference architectures and production patterns for ServiceNow and AWS.
Why CSDM 4/5 is foundational for Now Assist, AI agents and reliable service mapping — practical guidance for UK enterprises improving CMDB quality without a big-bang remodel.
Model Context Protocol (MCP) is becoming the enterprise standard for how agents discover and call tools. On AWS, AgentCore Gateway turns APIs and Lambdas into governed MCP endpoints—here is how UK ops and platform teams should adopt it.
A practical guide to CSDM 5.0, product-centric service modelling and the questions Australian ServiceNow teams should ask before changing their CMDB.