What is Managed Services?

There's no single, neat definition for Managed Services. Here's what you need to know:

• Managed Services cover the maintenance of your technology for a set monthly fee.

• A MSP monitors the health of your computers, and alerts you when something goes wrong.

• Managed Services normally includes applying all critical patches, fixes, and updates to your computer systems automatically.

• It provides preventive maintenance for your computers and networks.

• In many cases an MSP works remotely, so you don't have to wait for them to come to your office every time you need help or work done. 

• Most managed service providers also use a 'ticketing' system so that they can keep track of all work and provide timely, efficient IT support. 

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Managed Services means predictable expenses

One of the key features of a Managed Service Agreement is that the maintenance of your systems is provided for a flat monthly fee.

You still pay for Adds, Moves, and Changes, but maintenance is included. If anything that was working suddenly stops working, you MSP will fix it for no additional charge. This helps makes your IT budget very stable and predictable - a huge plus for small business owners!